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4 Easy Ways to Order

• Shop online at www.kwikcrafts.com
– Fast & Easy, 24 Hours a Day


• Order by phone, 1-888-611-2973 Monday-Thursday 9:00 a.m. to 4:30 p.m. (Friday 9:00 a.m. to 2:00 p.m.) E.S.T.


Local number 1-513-248-4505


• Order by fax 1-888-611-2974



• Mail your order to:
  Kwik Crafts, Ltd.
  1451 St. Route 28
  Building A South
  Loveland, OH 45140

Customer Service
Email:
Our e-mail contact pledge to you: Between 9:00 a.m. to 4:30 p.m. (Friday 9:00 a.m. to 1:00 p.m.) E.S.T., we guarantee to respond to customer e-mail questions within 2 hours or less. Send your questions or comments to customer service via e-mail at service@kwikcrafts.com

Phone:
For questions on your order or for product information, please call our customer service department toll-free:
1-888-611-2973 or 1-513-248-4505
Monday-Thursday 9:00 a.m. to 4:30 p.m. (Friday 9:00 a.m. to 2:00 p.m.) E.S.T.

Ordering Online
It is 100% safe to order online with us. We are a trusted online retail store who has been serving customers since 1999 and have an encrypted checkout that carries the SSL certificate to guarantee you a safe and secure shopping experience.

Payment
We accept Visa, MasterCard, Discover, American Express and check. We also accept purchase orders from qualifying organizations. See Open Billing Accounts for more information.

Open Billing Accounts-Government Agencies, Schools and Hospitals
Public schools, hospitals, YMCA/YWCA, and government agencies are eligible to order on an approved purchase order and will be shipped and billed as an open account. We have tried to simplify the process by allowing you to place an order without first setting up an account. You can either fax us your order or use our easy online ordering. To order online, place your order as you normally would, and at payment option, select purchase order from the drop down menu. Indicate the purchase order number or the person authorizing the purchase. We will create an account for you. The items must be shipped to the organization’s address. If you have any questions, please contact our customer service department.

Private Organizations and Individuals
Orders must be prepaid by credit card or check. No COD orders. Credit applications are available on request.

Shipping - Standard Service
We process and ship most orders within 24 hours, Monday-Friday. We will contact you if there will be a delay. Make sure to include your email address so we can send you an e-mail confirmation that we received your order and another when it ships. Before you complete the checkout process, you will be offered a list of available shipping options and the respective cost based upon the products size, weight and your address. Depending on your location standard ground shipping takes approximately 2-6 business days once the order has shipped. We do offer Express shipping options. Please see the information under Shipping-Express.

Shipping - Express Service
In addition to standard Ground shipping, we offer Express Saver (three business days), Second Day, and Overnight service where available (estimates of delivery based on the following business day, not 24-hours). You will be asked for your preference at the final check out screen. All rush shipments must be in by 1:00 p.m. Monday-Thursday E.S.T. to be shipped that day. Express orders placed after 1:00 p.m. E.S.T. (or Friday) will be shipped the next business day. The shipping companies do not count Saturday or Sunday when calculating estimated arrival times of packages. To ensure delivery when expected, please call us before you place your order if you have any questions or want confirmation that a package will be delivered when you expect it. We will do our best to accommodate any special requests.

Sales Tax-Ohio Residents only
If you are an Ohio resident we are required to collect sales tax which will be added to your order. All customers outside of Ohio will not be charged tax. If you are an Ohio customer who is tax-exempt, please enter your tax exempt number in the field as you begin the checkout process to ensure that you are not charged.

Tax-exempt customers ordering in Ohio, please provide a copy of your tax-exemption certificate with your first order. After you place your order, please fax the tax-exemption certificate to 1-888-611-2974 and reference your order number.

Or mail to:
Kwik Crafts, Ltd.
1451 St. Route 28
Building A South
Loveland, OH 45140

Canadian and International Orders
Due to the import restrictions, custom requirements and shipping concerns imposed upon us, we do not offer shipping to Canada or any countries outside of the United States.

Returns
Returns must be made within 30 days of receipt. All merchandise must be in the original condition. We cannot accept returns of books or videos. Please call our customer service department for return instructions.

Damage
Please check your order as soon as it arrives. If anything is missing or damaged, notify customer service within 5 days of receiving your order and we will replace it.