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Frequently Asked Questions

Can I be billed for my purchase?
Yes, if you are a public school, accredited hospital, YMCA/YWCA, or government agency you may order on an approved purchase order. See more information on open billing in the ordering and shipping information page.

I am able to pay via the purchase order screen even though I do not meet the open billing requirements.
Since we have many customers who are set up on direct billing, we offer that option at the payment screen to simplify the check out process. If you do not meet the open billing requirements make sure to select another payment option, otherwise your shipment will be delayed while we contact you.

What if the product is damaged?
We stand behind our products 100%. See the shipping and ordering section for more details.

Do you stock everything you offer?
Yes. We try to keep enough inventory on hand to meet the projected demands. During our peak seasons we may be temporarily out of stock of certain items. However, it is usually not more than a few days. In any event, you will be notified and given a projected shipping date if not noted under the product.

I would like to talk to someone about questions I have.
For product information, questions about an order and all other inquiries, see our Contact Us page for email address.

I would like to place an order over the phone.
We are sorry, only online orders accepted through our secure web store.

What is your privacy policy?
You can view our privacy policy here.

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